Position Summary
We are seeking an experienced B2B Credit & Collections Specialist to join our client's finance team and support our fast-paced manufacturing operations. This role is responsible for evaluating customer creditworthiness, managing accounts receivable, performing proactive collections, and partnering closely with Sales, Operations, and Customer Service to ensure healthy cash flow. The ideal candidate is detail-oriented, assertive yet customer-focused, and comfortable navigating complex account structures common in manufacturing environments.

Key Responsibilities

• Manage a portfolio of B2B customer accounts, ensuring timely collections and accurate account reconciliation.
• Perform credit reviews, including financial statement analysis, trade references, and credit agency reviews to determine customer credit limits and terms.
• Monitor aging reports daily and drive targeted collection efforts to reduce past-due balances and DSO.
• Resolve customer billing disputes by collaborating with internal teams (Shipping, Production, Sales, Customer Service) to ensure accurate pricing, order fulfillment, freight charges, and proof-of-delivery.
• Apply customer payments and maintain clean, accurate AR records, including short pays, chargebacks, and unapplied cash.
• Manage customer credit holds, reviewing order release requests promptly while balancing risk and service requirements.
• Maintain detailed documentation of collection activities, payment commitments, and escalations.
• Prepare weekly AR metrics and collection forecasts for management.
• Assist with month-end close processes, account reconciliations, and audit support.
• Support continuous improvement initiatives in AR processes, credit policies, and systems.

Qualifications

• 3+ years of B2B credit and collections experience, ideally in a manufacturing or distribution environment.
• Strong knowledge of credit principles, financial analysis, and AR best practices.
• Experience with ERP systems (SAP, Oracle, NetSuite, Microsoft Dynamics, Epicor, or similar).
• Proficiency in Excel (pivot tables, VLOOKUPs, reconciliation tools).
• Excellent communication, negotiation, and problem-solving skills.
• Ability to build strong internal and external relationships while maintaining firm credit practices.
• Strong attention to detail and ability to manage multiple priorities under tight deadlines.